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HR Requests

An employee can receive any service only through submitting a corresponding service request via the portal. In the HRMS application, service requests change their state only through the UI actions available to assigned users according to the state model. Read more in the corresponding articles on the UI actions available in each service request.

Roles​

The HRMS role model includes a set of roles for which access control is configured in accordance with the job responsibilities of the company employees. In the articles dedicated to specific service request types, you will find information about the roles that have access to various operations on their forms. The main roles for performing tasks are as follows:

  • hrm_agent — a user with this role can read HRM Requests (hrm_request) listed in the service catalog under the HR category and update the requests if the user is specified as the Assigned user.
  • hrm_manager — a user with this role can read and update any records in the HRM Tasks (hrm_task) and HRM Requests (hrm_request) tables.
  • hrm_admin — a user with this role can administer, create, and configure request models in the service catalog under the HR category.

Service request states​

HRM request states change through the UI actions available to the assigned user. They are configured in accordance with the task state model. Note that mandatory approval is not required for certain service requests to be completed.

Approvals​

If the approvers reject a service request, you can restart the work on it and send it again for approval as many times as necessary. The approval requests created for additional approvers are sent only once. If a service request must be processed by additional approvers, specify them once again.

For more information on HRM requests, see the following articles: