Skip to main content

Certificate Request

By sending a certificate request an employee can, for example, get a proof of employment.

tip

Roles required:

  • Create, read their own requests – all users with access to the HR category of the Service Catalog.
  • Update – hrm_agent.
  • Delete – hrm_admin.

Create a certificate request​

To create a request, complete the following steps:

  1. Navigate to Portal main page → Service Catalog → HR.
  2. Click Order a certificate and fill in the fields.
  3. Click Send.

When the form is saved, the system redirects you to the confirmation page:

From this page, you can create another request. To do so, click New request.

You can also open your service request list by clicking Tickets.

Certificate Request form fields

FieldMandatoryDescription
Certificate typeYSelect a type of certificate. Available options:
  • 2-NDFL
  • Proof of employment
  • For the visa
  • For benefit
  • Other
UrgencyNSelect an urgency level. Available options:
  • Low
  • Medium
  • High
  • Very high
For the whole periodNIf the checkbox is selected, the requested document includes data for a period of time that starts on your first day at work and lasts until today. The checkbox is selected by default.
Start dateYSpecify the date when the required period starts and needs to be reflected in the requested document. The field becomes visible and mandatory if the For the whole period checkbox is selected.
End dateYSpecify the date when the required period ends and needs to be reflected in the requested document. The field becomes visible and mandatory if the For the whole period checkbox is selected.
DescriptionY/NProvide additional information. The field is mandatory if the selected type of certificate is For the visa or Other.
Document formatNSelect the required document format. Available options:
  • Electronic copy
  • Hard copy
 By default, the electronic copy is selected.
YearYSpecify the year to be covered by the 2-NDFL form. The field is visible if the selected type of certificate is 2-NDFL.

Use the attachment window to upload files related to the record. To add your files, drag and drop them into the attachment window, or click Upload from computer and add files via the file manager.

Tickets​

You can find the list with all your requests on the Tickets page. Visit the page any time to monitor the state of all your requests.