Employment Letter Request

Service portal users with required roles can submit an employment letter request to request documents, such as a letter of employment or a 2-NDFL form. The request will be processed by the company's HR department. On the portal, the users can monitor the processing of their request and communicate with the employee assigned to it.

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Role required:

• Create, read their own requests – all users with access to the HR category of the service catalog.

Agent interface users with special HRM roles can process employment letter requests. Read more in the Agent Interface – Employment Letter article.

Create a request

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To create a request, complete the following steps:

1. Go to Portal main page → Service Catalog → HR.
2. Click Get an employment letter and fill in the fields.
3. Click Send.

When the form is saved, the system redirects you to the confirmation page:

From this page, you can create another request. To do so, click New request.

You can also open your service request list by clicking Tickets.

Get an employment letter form fields

Field	Mandatory	Description
Certificate type	Y	Select a type of employment letter. Available options: 2-NDFL Proof of employment For the visa For benefit Other
Year	Y	Specify the year to be covered by the 2-NDFL form. The field is visible if the selected type of certificate is 2-NDFL.
Urgency	N	Select an urgency level. Available options: Low Medium High Very high
For the whole period	N	If the checkbox is selected, the requested document includes data for a period of time that starts on your first day at work and lasts until today. The checkbox is selected by default.
Start date	Y	Specify the date when the required period starts and needs to be reflected in the requested document. The field becomes visible and mandatory if the For the whole period checkbox is selected.
End date	Y	Specify the date when the required period ends and needs to be reflected in the requested document. The field becomes visible and mandatory if the For the whole period checkbox is selected.
Description	Y/N	Provide additional information. The field is mandatory if the selected type of certificate is For the visa or Other.
Document format	N	Select the required document format. Available options: Electronic copy Hard copy By default, the electronic copy is selected.

Use the attachment window to upload files related to the record. To add your files, drag and drop them into the attachment window, or click Upload from computer and add files via the file manager.

Tickets

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You can find the list of all your requests on the Tickets page. Visit the page any time to monitor the state of all your requests. To do this, go to Activities → Tickets in the header of the portal.