Employment Record Book Copy Request
Service portal users with required roles can submit an employment record book copy request. The request will be processed by the company's HR department. In their portal cabinet, the users can monitor the processing of their request and communicate with the employee assigned to it.
Role required:
Create, read their own requests – all users with access to the HR category of the Service Catalog.
Agent interface users with special HRM roles can process employment record book copy requests. Read more in the Agent Interface – Employment Record Book Copy Request article.
Create a request
To create an employment record book copy request, complete the following steps:
- Go to Portal main page → Service catalog → HR.
- Click Request an employment record book copy and fill in the required fields.
- Click Send.
When the form is saved, the system redirects you to the confirmation page:
From this page, you can create another request. To do so, click New request.
To open your service request list, click Tickets.
Request an employment record book copy form fields
| Field | Mandatory | Description |
|---|---|---|
| Urgency | N | Select an urgency level. Available options:
|
| Certified copy | N | Select the checkbox if you need an officially certified true copy of the original document. |
| Description | N | Provide additional information. |
| Document format | N | Specify the document format. Available options:
|
Use the attachment window to upload files related to the record. To add your files, drag and drop them into the attachment window or click Upload from computer and add files via the file manager.
Tickets
You can find the list of all your requests on the Tickets page. Visit the page any time to monitor the state of all your requests. To do this, go to Activities → Tickets in the header of the portal.