Change Enablement
The mission of the IT change enablement is to implement changes in the most efficient way while minimizing the negative impact on customers when the changes are being implemented.
In SimpleOne, a change enablement is a process of suggesting, discussing, planning, and implementing a change. The solution provides a set of fields, states with predefined transitions, notifications, and logic. The following articles provide detailed information about change requests.
The Change Requests (itsm_change_request) and Change Tasks (itsm_change_task) tables are inherited from the ITSM Tasks (itsm_task) table that is a parent table for all ticket and task tables. The ITSM Tasks are, in their turn, based on the Task (task) table of the platform.
Change Types and State Models
Depending on the change type, change requests have different state transitions, and different algorithms will be adopted to implement the change. From this article, you will learn about the state model for standard, normal, and emergency changes.
Create Change Requests
Learn about the ways to create a change request via the agent interface and from other types of records, such as problems and incidents.
Create Change Request Templates
Find out how to use change request templates to facilitate the creation of change requests.
Plan Changes
Learn how to plan changes using schedules, planning phases, tasks and task chains. Find out how to create change announcements.
Change Schedule
Find out how to track planned changes using the Change Schedule.
Authorize Changes
Learn about the change authorization procedure.
Implement and Complete Changes
Learn about the procedures and tools to implement and complete changes.
Post-Implementation Review
Learn about the practice of post-implementation review.
Track Changes
View the notifications for tracking change requests and change tasks.