Knowledge Management

As mentioned in the Service Portfolio Management article, a service is a core element of the ITSM solution, so the Service Portfolio Management and Knowledge Management solutions are tightly interconnected in the system. Services are used in Knowledge Management to classify the articles in the Knowledge Base. These articles can be related to external and internal service specifications within a particular service.

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The knowledge management functionality in ITSM is implemented using the SimpleOne Platform business tools. See the Service Specifications article to learn more.