ITSM Application Deployment
Role required: admin.
To deploy the ITSM application, complete the following steps:
- Install the ITSM application.
- (optional) Deploy the demo data.
To install the ITSM application for the first time, use the full version pack. To update the application from the previous versions, use the update packages.
To ensure the operation of the AI Assistant, in addition to the ITSM version package, install the Ainergy application package, as well as the [ITSM]_ITSM_2_0_0_AINERGY_1_14_0.sop ITSM-Ainergy connector package. To evaluate the AI Assistant, contact your partner for licensing information.
Deploy full version
Before you deploy the ITSM version 2.0.0, ensure that you have the 1.30.0 or later version of the platform installed, as well as the ESM version 2.0.0.
To deploy the full version of ITSM on your instance, install the [ITSM] 2.0.0 full.sop full application package.
Install updates
To update the ITSM application from the 1.20.1 version to the 2.0.0 version, install the [ITSM] 2.0.0.sop application package.