System Properties
System properties store configurations that generally rarely change. Some of them are not visible in the system by default and must be added manually once they need a change.
If any feature requires adding a property, create it via the appropriate interface described below.
Add a system property
tip
Role required: admin.
To add a system property, complete the steps below:
- Navigate to System Properties → All Properties.
- Click New and fill in the fields.
- Click Save or Save and exit to apply the changes.
System Property form fields
| Field | Mandatory | Description |
|---|---|---|
| Name | Y | Specify the property name. |
| Value | N | Set the required property value. |
| Description | N | Add a short description of the property functions. |
| Property category | N | Specify a category that groups the set of properties (for example, the email properties). |
| Created by | Y | The user who initiated this record creation. This field is populated automatically. |
📄️ Attachments Properties
Set up file uploads
📄️ Authorization Properties
Set up authorization and login
📄️ Email Properties
Set up email notifications
📄️ Inbound Email Properties
Set up how emails are received and defined
📄️ Outbound Email Properties
Set up outgoing emails
📄️ LDAP Properties
Set up the LDAP
📄️ ITSM Task Properties
Configure incidents, service requests, and related tasks
📄️ Search Text Service Properties
Set up and customize the search
📄️ Service Level Management Properties
Configure indication records
📄️ Other Properties
Set up other system properties