Service Portfolio Management
This section describes the tools intended for creating and managing the portfolio of services provided by your organization. From the following sections and articles you will learn how to register services, add them to service catalogs, manage agreements, commitments, and service specifications, as well as monitor service levels.
Services
This article describes the process of creating and managing services provided by your organization. You will learn how to register in the system the services to be available through the service catalog.
Service Catalogs
This section describes the structure and configuration of service catalogs. You will learn how to create service catalogs and fill them with services. This section also describes two types of catalogs – the one using the record extended model and the legacy type that uses request templates.
Agreements and Commitments
The article describes the agreements and commitments that determine the level of services provided to the consumer.
Service Specifications
The article describes external and internal service specifications that establish specific requirements to services provided by your organization.
Service Level Management
This section describes the tools that you can use to monitor the compliance of the provided services with the binding agreements and commitments. You will learn how to create and configure indications and indicators, as well as relationships between services, contracts and SLAs.