Service Level Management
This section describes the tools that you can use to monitor the compliance of the provided services with the binding agreements and commitments. You will learn how to create and configure indications and indicators, as well as relationships between services, contracts and SLAs.
Establish Relations
This article describes how services, contracts, and service level agreements are related to one another. Read this article to learn how to create and manage these relations.
Manage Indications
This section describes the indication management tools that allow to monitor the measurable parameters of provided services and evaluate in advance the probability of breaching service level agreements. You will learn how to configure indicators and indications and manage them under concluded agreements.